Frequently Asked Questions

A. We at Interlabs HAs give a unique facility to our clients to place orders at their own target prices for the items they require. After having your target prices our pricing department does all the backward calculations in order to achieve your target prices exactly or as closely as possible. For utilizing this facility simply give us your list with recommended target prices. The pricing department will revert back to you within no time.

A. You can have the pricing either by giving us the list of your requirement by Fax or email. Email is preferred as it is fast, clear and easier to process. You can also prepare order/ requirement list directly from our site(under renovation yet). Important While asking for a quote please do mention the quantity, destination/port and mode of shipment. Without this information we may not be able to process your requirement list.

A. Samples are given free to our regular clients having business exceeding Rs. 10,00,000.00 in a financial year. For regular clients having smaller size business the sample are free only the shipping cost is borne by the client. For first time or occasional clients the samples are sent on payment of full cost of samples and shipping. But the cost of sample is deducted from the amount of final order in any case. Thus Samples are free.

A. Yes, we do supply items which are not listed in Online Catalogue or PRINTED DATABASE. These products are made as per your or End-user's specification, need and design. We can change the present specifications, design and parameters of our products to suit all tenders & requirements. Generally no development charges are levied. We appreciate your providing us sample, photograph or catalogue in case of tailor made items required by you, in absence of these, a detailed specification and purpose of item will help us to manufacture the item for you. For developent or enquiry of any product not mentioned in our database please contact directly.

A. We at Interlabs Has are committed to Total Client Delight .So there is no order limit.

A. It can be freight to pay, Freight prepaid as you like it.

A. The shipments are effected by the most convenient manner after evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. For example small and sample shipments are sent by Courier or SPEEDPOST or REGISTERED MAIL/POST. Medium size and high price to weight ratio goods are sent by Airfreight. Large size and low price to volume ratio goods are shipped by Full truck road or rail tranport

A. Normally we work on 100% advance, for our old clinet the terms are mutually agreed.

A. We prefer dealing in Rupees and also in United States Dollars, Euros, Sterling Pounds. But dealing in other currencies can also be considered if necessary to do so.

A. Every product from Interlabs HAS has a warranty for one year from date of shipment against manufacturing faults. Any damage or malfunction must be reported to us within 10 days of receipt of goods.

A. All orders can be supplied with the goods having your logos if required. For this a graphic file either in .jpg or .gif extension will be required which can be sent by email. There is no extra cost for this facility.

A. Yes, Interlabs HASare An ISO 9001:2000 Certified Company.

A. Each item is packed in polythene bag or Bubble sheet and put in Sturdy strong corrugated cartons & then finally placed in AIR/SEA Worthy Outers/Cases/Cartons. Waterproof polythene lining is put For protection from dampness. After this the outer is stripped from All sides using corner reinforcing bands to prevent damages. Sufficient cushioning with Styrofoam flakes/balls/sheets wherever Required to save from any damage. Laboratory Glassware are Given special attention.

A. It normally takes 1 – 90 days depending on the quantity & nature Of indent from the date of Receipt of the confirmed and payment schedule.

A. You can participate/Quote your own & we will give you our Quotations to you then you can add your legitimate profit & other Incidental charges & bid. We will give you Authorization letter & Certificates etc. Samples if required will be borne by 50 – 50% Basis but the freight shall be paid by you.

A. Will be provided thru mail once your order is accepted by us.